Privacy Policy

Last Updated: June 2026

Metafix AI ("Company", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our Trading Management Solutions, including web applications, mobile applications, APIs, CRM systems, bullion trading platforms, forex management systems, and related services.

1. Information We Collect

We may collect the following categories of information:

• Personal identification information such as name, email address and phone number (Data will be deleted within 30 days and will not be shared with any third-party)
• Account credentials and authentication information.
• Trading account information and platform configuration settings.
• Transaction records, trading activity, and financial reporting data.
• Device information, browser details, IP addresses, and system logs.
• Communication records when you contact our support team.

2. How We Use Your Information

We use collected information to:

• Provide and maintain our services.
• Manage trading accounts and platform operations.
• Process transactions and generate reports.
• Improve platform performance and security.
• Respond to customer support requests.
• Send important service notifications.
• Comply with legal and regulatory obligations.

3. Data Security

We implement industry-standard technical and organizational security measures designed to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure hosting environments, monitoring, and regular security reviews.

4. Trading and Financial Data

Metafix AI may process trading-related information, including positions, orders, transactions, pricing data, risk calculations, account balances, and reports solely for the purpose of delivering our services. We do not sell client trading data to third parties.

5. Cookies and Tracking Technologies

Our website and applications may use cookies, analytics tools, and similar technologies to improve functionality, monitor performance, enhance user experience, and understand service usage patterns.

6. Third-Party Services

We may integrate with third-party services including liquidity providers, payment processors, cloud hosting providers, CRM integrations, analytics platforms, and communication services. Such providers process data under their own privacy policies and contractual obligations.

7. Data Sharing

We may share information only in the following circumstances:

• When required to provide requested services.
• With authorized service providers assisting our operations.
• To comply with applicable laws and regulations.
• To protect our legal rights and security.
• With your explicit consent.

8. Data Retention

We retain information only for as long as necessary to provide services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements.

9. User Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Request correction of inaccurate data.
• Request deletion of personal information.
• Object to certain processing activities.
• Request data portability where applicable.

10. International Data Transfers

Your information may be processed and stored in different countries where our infrastructure or service providers operate. We take reasonable measures to ensure appropriate protection of transferred data.

11. Children's Privacy

Our services are intended for business and professional users and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page along with the updated revision date.

13. Contact Information

If you have any questions regarding this Privacy Policy or our data handling practices, please contact:

Metafix AI
Email: letustalk@metafix.ai
Website: https://metafix.ai