Last updated: 1 July 2026
Metafix ("Metafix", "we", "us", "our") provides the Metafix mobile trading terminal and the metafix.ai website (together, the "Service"). Metafix is a software provider: we are not a broker, dealer, or investment adviser, and we do not hold client funds. We provide the trading-terminal software only; the licensed brokers you connect are responsible for holding accounts, executing trades, and verifying your identity.
The Service is operated by MetaFix Fintech LLC, a limited liability company organized in the State of Wyoming, United States (Wyoming Secretary of State Filing ID 2026-001919880), with its principal and registered office at 30 N Gould St, Suite #50917, Sheridan, WY 82801, USA.
Account information. The name, email address, phone number, and language preference you provide when you register, together with the login identifiers you use to connect your broker trading account.
Identity verification (KYC). Where identity verification is carried out through the app, you may provide a government-issued ID, proof of address, photographs of your documents, date of birth, and related details. This information is transmitted to and stored by your broker for verification and regulatory purposes; MetaFix Fintech LLC does not retain your KYC data on its own systems.
Trading and account data. Balances, equity, margin, open positions, orders, trade history, and profit/loss associated with the broker account you connect. We process this data to display and manage your account within the terminal; your broker executes and holds the account.
Automation data. If you use algo trading: the connector type, scoped API-key identifiers (never your account password), bot activity, and the risk-limit settings you configure.
Device and technical data. Device model, operating system, app version, IP address, time zone, and language, together with the push-notification token used to deliver alerts. Our servers keep operational logs of requests in order to run and secure the Service.
Communications. Messages you send us through our contact forms or support channels.
We use personal data to:
Where applicable law requires a legal basis for processing, we rely on: performance of a contract (providing the Service you request); compliance with legal obligations (KYC/AML and record-keeping); our legitimate interests (security and service improvement); and your consent (for example, optional marketing or notification categories), which you may withdraw at any time.
We share personal data only as needed to run the Service:
We do not sell personal data.
We retain the personal data we hold — such as your account and contact information and our operational records — for as long as your account is active and for up to 5 years afterwards, or longer where required by law. Your KYC documents and trading records are held by your broker under the broker's own retention policies, not by us.
Traffic between the app and our systems is protected with industry-standard encryption, and automation uses limited, revocable API keys rather than your account password. We apply access controls and monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The data we hold is hosted on Amazon Web Services (AWS) in the United Kingdom. Your information may therefore be processed in a country other than your own; where this happens, we take steps designed to ensure an appropriate level of protection consistent with applicable law.
Our website (metafix.ai) uses cookies and similar technologies that are necessary for essential site functionality. We do not currently use third-party advertising or web-analytics cookies. If we introduce analytics or similar tools in future, we will update this policy and, where required, ask for your consent.
Depending on your jurisdiction, you may have rights to access, correct, delete, or receive a copy of your personal data, to restrict or object to certain processing, and to withdraw consent. You may also have the right to complain to a data-protection authority. To exercise any of these rights, contact us via the contact page.
The Service is intended for adults aged 18 or over. We do not knowingly collect personal data from anyone under 18.
The Service interoperates with third parties such as your broker, MetaTrader, TradingView, Google Firebase (for push notifications), the Apple App Store, and Google Play. Their handling of your data is governed by their own privacy policies, which we encourage you to review.
To keep the app fast and available offline, some information — such as cached chart data, your app preferences, and an on-device activity log — is stored locally on your device. You can review and clear this at any time in the app under Settings → App Settings → Storage.
We may update this policy from time to time. We will post the updated version on this page and, where changes are material, provide additional notice in the app or by email.
Questions about this policy or our data practices — or to exercise your rights — can be sent to letstalk@metafix.ai, or by post to: MetaFix Fintech LLC, 30 N Gould St, Suite #50917, Sheridan, WY 82801, USA.